Guest Information

At your service

Dear Guest,

I am delighted to welcome you to the Osprey and I hope you will enjoy your time with us.

The Osprey offers a comprehensive leisure club, spa, bar and restaurant and a fully equipped conference centre.

Our goal is to allow you to relax and unwind. Should you require assistance with anything please do not hesitate to contact reception by dialling ‘0’ or by asking any member of our team during your stay with us.

The facilities at your disposal are;

Osprey Spa offers the best of all curative, invigorating, relaxing, stimulating and beautifying treatments, which have been perfected to offer you a supreme treat.

Osprey Leisure Club offers a 20m swimming pool, hydro jet pool, children’s pool, extensive fitness studio, induction room, fitness assessment room, steam room, sauna.

Herald & Devoy Restaurant takes old classics dishes and adds a modern twist, creating really good food that everyone will enjoy. A plush airy eatery, flooded with natural light, luxurious suede booths and a stunning mosaic cocktail bar.

Osprey Bar opens up to our leafy Courtyard complete with landscaped areas, seating areas and outdoor gas heaters and stretches to an astounding 20ft in height with mezzanine areas, perfect for group gatherings and after work drinks.

So relax, and let us look after you.

Michael Boyle

General Manager

Guest Services

A

Accommodation Services

Our Accommodation staff will be pleased to provide you with additional towels, pillows, shower caps, sewing kits and shoe shiners. To contact the accommodation department please dial ext: 3000

Airport Transportation

For Dublin Coach information please contact reception, call 01 4659972 or visit www.dublincoach.ie. This service operates daily and takes approximately one hour to reach Dublin Airport.

B

Balcony’s

Some of our rooms have balcony’s however please note that we ask guests to refrain from using the balcony after 1am. Any noise complaints will result in a charge to your room. We appreciate your cooperation.

Bank

The closest banks are AIB and Bank of Ireland which are located on North and South Main Street, Naas. The nearest ATM is in the Applegreen Petrol Station at the end of the avenue on the right hand side.

Bar

Osprey Bar is open to the public Sunday t0 Thursday 12 – 11:30pm and Fridays and Saturday 12-12:30pm. Residents bar subject to demand.

Breakfast

Full Irish Breakfast is served in Herald & Devoy from

7am to 10am Monday to Friday, and from
8am to 11am Saturday and Sunday
Bank Holiday’s from
8am to 11am

Room Service breakfast can be ordered by filling out the card and hanging it outside your room before 2am. There is a €10 charge per room for room service breakfast. Room service breakfast orders should be made the night before, only orders made before 2am can be guaranteed.

C

Car Hire

Please contact reception on ext: 3000 for details.

Conference Facilities

Our conference centre and ballroom are ideally suited to make your event a success. All rooms are equipped with audio-visual equipment. The maximum capacity of the ballroom is 350 person’s theatre style and 260 banqueting style. Facilities include: built in data projectors, mood lighting, three phase power and integrated sound system. For information on our conference facilities please contact our conference and banqueting department on ext: 3007 + 3008

Credit Cards

We accept all major credit cards.

D

Departure Time

Check out time is 12 noon. Should you require a late checkout please contact reception on ext: 3000, and we will do our best to accommodate your request – to avail of your room until 2pm, there is a €20 charge.

Doctor

We can arrange an appointment with a doctor if required. Please contact Reception on ext: 0

Do Not Disturb

If you do not wish to be disturbed, please hang the ‘do not disturb’ sign on your door handle.

Dry Cleaning/Laundry

Same day dry cleaning/laundry service is offered to guests in the hotel. All items of clothing are individually priced and outlined in the list that is located in the drawers in your room.

Please leave your laundry with reception before 9am to avail of the same day laundry service (Monday – Friday) on ext: 3000  

E

Express Check-Out

If you are settling your bill by credit card why not avail of our express check-out service.

For information please call our Front Office on ext: 3000

G

Gift Vouchers

Gift vouchers for the Hotel are available at Reception. Vouchers can also be purchased for Osprey Spa & Osprey Leisure Club by contacting the following extensions:
ext 3033 Osprey Leisure Club
ext 3031 Osprey Spa

Golf Courses

The following Golf Courses are very close to the Hotel:

Tulfarris (discounts available) 045 867 600
KClub – venue for The Ryder Cup 2006 01 601 7300
Rathsallagh 045 403 316
Craddockstown 045 997 610
Castlewarden 01 458 9254
Naas 045 997 509

H

Hair Dryer

A hair dryer is available in your room. This is located in the drawer.

Hair Dressers

There are a wide range of hairdressers nearby. Please contact Reception who will happily recommend a hairdresser, or arrange an appointment for you.

Ice If you require ice, dial ext 3040 button on your phone.

Information For general information about Naas please contact Reception on ext no: 3000, or refer to the information stand located beside the main Reception desk.

K

L

Leisure Club

Our Leisure Centre is available for complimentary use to Hotel Guests throughout your stay. Please dial ext no: 3033 To access

Osprey Leisure Club please go to the basement floor and follow the signage and purple path through the undderground carpark.

Osprey Leisure Club includes;

• 20m deck level swimming pool
• Gymnasium
• Fitness Studio
• Weights area
• Exercise Studio
• Elite Conditioning Area which provides resistance training equipment
• Sauna and steam room

Opening Hours:

Monday – Friday: 6.30am – 9:30pm
Saturday & Sunday: 8.30am – 7.30pm
Bank Holidays: 9.00am – 6pm

Junior Hours
Monday – Sunday 9am – 7pm
Bank Holidays: 9am – 6pm

**All children must be accompanied by an adult in the leisure centre at all times**

Lost & Found

In the event of luggage or other belongings being lost or mislaid please contact Reception on ext: 3000

Luggage Service For luggage service and storage please contact Reception on ext: 3000

N

Non-Smoking Rooms

All of our rooms are non – smoking. If it is found that you are smoking in this room you will be charged €200. This is due to loss of revenue caused by non-sale of room. This charge will be automatically deducted from your Laser/ Credit Card.

O

P

Photocopying

Photocopying is available on request through Reception. Please dial ext no: 3000

Postage

Postcards, letters or parcels may be left at reception for posting and will incur the relevant cost.

R

Restaurant Herald & Devoy

Monday – Sunday from 6pm to 9.30pm

Our Head Chef’s twist of imaginative genius is both stunning and inspired using the freshest and best of ingredients. Our menus are tailored to suit all palettes and dietary requirements and we pride ourselves on the fact that all our sauces and soups are gluten free. All of our lamb, pork and beef are sourced locally and is only of the highest quality.

Room Service

Please dial ext no: 3040 Room Service is available from – 12noon to 9pm. Nightly snacks are available from 9pm.

Room to room calls

Please place  1 before the room no.(e.g. for Room 131, dial 1131.)

S

Safe

A safe is provided for your use in each room. All valuables must be placed in the safe. These are activated by using a code that is chosen by the guest. Further instructions are found on the door of the safe. Please note the hotel cannot be held responsible for items not placed in your safe.

Shaver

There are sockets for shavers located in each bathroom. Volts 115/220

Shopping

We offer a 10% discount to all guests for Kildare Village at our reception desk. Naas and the surrounding area is renowned for its selection of classic boutiques and jewellery shops. The Whitewater Shopping Centre in Newbridge is just a 10 minute drive away, and Kildare Village Shopping Outlet is a 20 minute drive away. Dublin City is only 25 miles away and the popular Liffey Valley Shopping Centre is located just 12 miles east of Naas. For further information please contact Reception on ext: 3000

Sightseeing

For information on places of interest around the Kildare area please contact Reception or refer to the Information stand beside the Reception desk.

Spa

An Osprey Spa brochure has been placed in your room for your perusal.

Opening Hours:
Monday – Friday: 10am – 6pm

Saturday 10-am-7pm

Sunday 10am-6pm

For information on treatments and available times please contact the Osprey spa on ext no: 3031.

T

Taxi

To reserve a taxi please contact the front desk ext: 3000

Television

The following TV channels are available:

  • RTE 1
  • RTE Two
  • Tv3 Ireland
  • TG4
  • BBC One
  • BBC Two
  • UTV (ITV1 ULSTER)
  • Channel 4
  • Cartoon Network
  • E4
  • BBC Two

Refer to the interactive guide. For assistance please contact reception.

Premium sports events shown Live in Osprey Bar.

Toiletries

For your convenience the following are available at reception: Toothbrush/Toothpaste Razor & Shaving Gel Set

V

Vending Machines

Vending machine available on the 3rd Floor.

W

Wake Up Calls

Should you require a wake up call, please call reception by dialling ext no: 3000

Weddings

For information on Weddings at the Osprey Hotel, please refer to the brochure in your room, or contact our Conference and Banqueting Department on ext: 3008.

Emergency

  • In case of emergency please contact reception by dialing 0
  • Do not use the elevators in the event of a fire
  • There is a fire emergency plan posted on the back of your bedroom door. Please take the time to look at this
  • In the event of an evacuation, the assembly point is at the flag poles at the front of the hotel

Notfall

  • Kontaktieren Sie bei Notfällen bitte die Rezeption durch Direktwahl 0
  • Verwenden Sie nicht die Aufzüge im Brandfall
  • Es brennt ein Notfallplan auf der Rückseite Ihrer Zimmertür angeschlagen. Bitte nehmen Sie sich Zeit, dies zu betrachten
  • Im Falle einer Evakuierung ist der Sammelstelle an den Polen Flagge an der Vorderseite des Hotels

Situation D’urgence

  • En cas de secours s’il vous plaît contacter la réception en composant le 0
  • Ne pas utiliser les ascenseurs en cas d’incendie
  • Il y a un plan de secours incendie posté à l’arrière de la porte de votre chambre. Veuillez prendre le temps de regarder cela
  • Dans le cas d’une évacuation, le point de rassemblement est aux pôles du pavillon à l’avant de l’hôtel