When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 12 noon; If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

Can I use the Osprey Spa and Osprey Leisure Club?

Guests can avail of complimentary access to both Osprey Leisure Club and the wet areas of the Spa (treatments additional)

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us

Does the hotel accommodate people with disabilities?

We have a number of adapted rooms and all public areas including reception, bar, restaurant, meeting rooms and gym are wheelchair accessible.

Does the hotel accept pets?

Only guide dogs are permitted in the hotel

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

What deposit is taken?

Pre-Arrival Deposit/Authorisation

If a booking is made using a debit card, 50% of the total price may be charged any time by the hotel.

If a booking is made using a credit card no payment is charged but a pre-authorisation may be taken 48 hours prior to arrival.

If you have a query about group deposits please contact us.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

Osprey Hotel  is a strictly non-smoking building.

Does the hotel have internet access?

All bedrooms are equipped with high-speed internet access and Wi-Fi is available in all public areas.

Do your bathrooms have bath or shower?

All bathrooms are en suite with fantastic power showers, most rooms and all suites have free-standing baths