Osprey Hotel FAQ

Some of our most commonly asked questions

Your Stay

Yes, our reception desk is staffed 24 hours a day.

Check-in time is from 3pm onward.

Check-out is 12:00 noon.

Yes, we provide a wake up call service, please advice our front desk should you require a wake up call.

Yes, we do accommodate late check-out for our guests. Please advise us on check-in if you would like to avail of this service. Late check-out is subject to availability and may incur cost..

While we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until a room becomes available. If you expect to arrive early to the hotel, we kindly ask that you inform our reservations team prior to arrival on  +353 45 881111 or email  info@osprey.ie so we can note on your profile and do our best to allocate a room for your arrival.

Osprey Hotel boasts 108 spacious and luxurious guest rooms in total. Depending on your needs you can choose from classic, executive, family room, suite or penthouse. To upgrade your room please contact us.

Yes, we offer a variety of welcome amenities that can be placed in each room. The following amenities are available:

  • Wine, prosecco, beer - price available on request
  • Flowers (48 hours’ notice required) - price available on request
  • Welcome Truffle plate
  • Fruit Basket

If there is something specific that you would like to be placed in your room that is not included on the above list, please let us know and we will do our utmost to assist with your request.

Each of the guest rooms are serviced between 7am and 8pm daily.

Yes we would be happy to store your luggage.

Yes laundry service is provided, cost applies.

We offer many dining options in our Herald & Devoy Restaurant, Osprey Bar and Coffee Dock. Read our menu.

Yes Osprey Hotel is home to Osprey Leisure club, please visit our leisure club website for further details.

Yes our reception desk is open 24 hour to provide services to our guests. 24 hour room service is also available Osprey Eats Menu

Yes a limited number of international adapters are available from reception. We also have a vending machine containing international adapters available.

Unfortunately, we do not offer a currency exchange at Osprey Hotel, however there are banks and post office within 1km which provide this service.

Yes, our Reception team will be happy to assist you in recommending and booking sightseeing tours.

Yes, we offer printing and photocopying services in our Business Centre. Simply speak to our guest services team at the front desk for assistance.

General Information and house rules

Osprey Hotel boasts 108 spacious and luxurious guest rooms in total. Depending on your needs you can choose from classic, executive, family room, suite or penthouse. To upgrade your room, please call us on +353 45 881111 or email  info@osprey.ie

No, unfortunately, we do not allow pets. However, guide dogs are permitted at the hotel.

Yes, we provide complimentary Wi-Fi in all public areas and hotel rooms.

Yes, we have lifts available for our guests to use.

All of our public areas are fully air conditioned.

Yes, we sell gift vouchers both online and in the hotel. You can purchase a gift voucher directly on our website which can be redeemed in all of our facilities throughout the hotel , Osprey Spa and Osprey Leisure club .

Osprey Hotel operates a strict non-smoking policy. Therefore, all bedrooms are completely non-smoking and fitted with smoke alarms. However, we do have designated outdoor smoking areas to accommodate guests who wish to smoke.

Yes, we offer complimentary on-site parking, to our guests. 

Car Hire is available nearby, please enquire with our Reception team

Our car park is located on the ground level and basement level.

Yes, all our bathrooms include the luxurious Rituals collection of toiletries.

All our rooms are equipped with a hairdryer, iron and ironing board as well as tea /coffee making facilities.

We offer both. Our rooms feature a shower, a bath or both. If you have a preference, please let our reservations team know by calling us on +353 45 881111 or email  info@osprey.ie

We understand that personal items can sometimes get left behind, especially when you are in a hurry. If you have left something behind after check-out, please call us on +353 45 881111 or email  info@osprey.ie  and our team will be happy to assist you.

Bookings

You can book the best rate available on our website. Alternatively, you can give us a call on  +353 45 881111 and our reservations team will be more than happy to assist you with your booking.

Osprey Hotel prices are inclusive of VAT.

Credit card should be presented at time of arrival. WE accept all major credit cards including, VISA MasterCard and American Express, as well as Diners Club.

No direct booking fees apply.

We accept all major credit cards including, VISA MasterCard and American Express, as well as Diners Club.

Yes.

Should you wish to book 5 or more rooms please contact our reservations team directly by calling us on +353 45 881111 or email  info@osprey.ie

Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation,  please contact hotel +353 45 881111 or email  info@osprey.ie

Yes guests must be over 18yrs of age to be allowed to stay alone in a room, all minors must be accompanied by an adult.

We always advise to book directly with us on our own website or over the phone to guarantee the best rates. Should you book through third-party websites, your confirmation letters and cancellations are available only through the site you booked with.

€100 for the 1st night and €50 for each night thereafter per room based on 2 people sharing.

Should you misplace your reservation number please provide us with your full name and our Reception team will be happy to assist you.

Cancellations & Amendments

On the platform you booked via

 If you booked your stay on our website, you can amend your booking there or alternatively, please contact our reservations team on +353 45 881111 or email  info@osprey.ie. If you booked via a third party website please contact them to amend the booking.

Cancellations must be made 48 hours prior to arrival. All non-arrivals, Advanced Purchase packages and cancellations after this time will incur charges. Please note that third-party companies may have their own cancellation policies.

 If you booked your stay on our website, you can amend your booking there or alternatively, please contact our reservations team on +353 45 881111 or email  info@osprey.ie. If you booked via a third party website please contact them to cancel the booking.

If you have booked through a third-party company, you will need to cancel your booking directly with them. Please note that third-party companies may have their own cancellation policies.

If you do not show up on the day of your booking, we will charge the first night rate as we may be in the position where we are unable to resell the room on short notice.

If you cancel your reservation outside of 48 hours, your card will not be charged. Cancellation charges will only occur to non-arrivals, prepaid packages and cancellations within 48 hours.

Family

Yes Children are very welcome.

Yes.

Our family rooms offer additional space to accommodate the entire brood! Each room has a double and single bed with pull out couch. Cots and rollaway beds can be arranged on request. Children can enjoy lots of fun activities during their stay, find out more on our family page.

We regularly offer family specials on our website. Please check regularly to avail of these great family packages

Yes, please enquire at time of booking.

Yes, we offer a dedicated Childrens Menu for all little ones which is served in both Herlad & Devoy Restaurant and the Osprey Bar. Childrens Menu

20-metre pool with dedicated children’s pool. Children's menu. Discount available in local family attractions.

 

Our Kid's Pool is open from 9am-7pm and 9am-6pm on Bank Holidays. Children must be accompanied by an adult in the water.

Yes.

Accessibility

Yes, please advise at time of booking if you require an accessible room accessibility rating.

Yes.

Yes.

No.

Yes.

Yes.

Yes.

Yes, please request at time of booking.

Yes.

Dining

Yes, our Healrd & Devoy Restaurant offers a menu tailored to suit all palettes and dietary requirements. Please make a booking to avoid disappointment.

Yes, our Osprey Bar also serves carvery lunch followed by a bar food menu daily.

  • Served from 3.30pm - 9.00pm Monday to Friday
  • Served from 12.30pm - 10.00pm Saturday
  • Served from 6.00pm - 9.00pm Sunday and Bank Holidays

While it is not required to make a reservation at the Osprey Bar, it is advisable to call ahead for groups of 6 or more people.

Mon-Thurs: 12pm-11.30pm
Fri-Sat: 12pm-12.30am
Sun: 12.30pm – 11pm

Children are permitted in the Osprey Bar until 9pm.

Yes, to make a reservation please contact us on  events@osprey.ie 

Monday to Friday – 7.00am to 10.00am

Saturday, Sunday & Bank Holidays – 8.00am to 11.00am

Yes room service is available.

At Osprey Hotel we offer, breakfast and dinner in our Herald & Devoy Restaurant. Our Osprey bar servers carvery lunch followed by full bar menu. The coffee Dock is available for hot drinks and light snacks. Room service is also an option.

Our menu is tailored to suit all palettes and dietary requirements and we pride ourselves on the fact that all our sauces and soups are gluten-free. Please inform your waiter if you have any allergies, vegetarian or dietary requirements.

If you would like to set up billing on your account, please talk to our team at the front desk on check-in.

Yes, our event spaces are available for private hire, including our newly refurbished Ballroom.  Please contact our events team on events@osprey.ie or call: (045) 901 356 for details.

Yes we happily cater for groups from 3 to 500.

Meetings & Events

Yes, we offer a diverse range of meeting, conference and events spaces to suit your needs. 

Our purpose built conference centre offers a choice of 7 meeting rooms which can accommodate both small and large groups, from 2 to 80 people.

Our in-room meeting facilities include,  LCD projector and screen or  65” screen depending on your meeting room size, air conditioning, . Meeting room hires also include , flipchart, notepads, pencils, mints and free Wi-Fi and a dedicated refreshment station.

Yes, we provide a diverse range of menus to ensure every detail of your meeting runs just as you want it. Each of our menus are expertly crafted and creatively presented, whether you want a business breakfast, a working lunch, buffet, canapés, sharing plates or a sit-down dinner. Please let our events team know on events@osprey.ie or call: (045) 901 356

If you are interested in holding a meeting or event at Osprey Hotel please contact our dedicated events team events@osprey.ie or call: (045) 901 356

For corporate rate enquiries please call our sales team on 353 45 881111 or email  sales@osprey.ie

Yes, we love to host weddings at Osprey Hotel and can accommodate small intimate weddings or larger gatherings for up to 350 guests. We also have several suites available for your perfect civil ceremony. For more information contact our dedicated weddings team on wddings@osprey.ie.

Spas

Yes Osprey Hotel is home to the luxurious Osprey Spa an oasis of calm offering a wide range of treatments. Visit Ospreyspa.ie for list of treatments available. For bookings or enquiries please contact +353 45 883 910 or email  spa@osprey.ie

Monday, Tuesday, Wednesday from 10:00am

Thursday & Friday from 10:00am

Saturday, Sunday & Public Holidays  from 10:00am

Yes guests can avail of the thermal area for a charge of €25 for 90 minutes.

Guests must be at least 16 years old for facial treatments and over the age 18 years old for massage and body treatments.

Yes our thermal suite is home to Sauna, Steam room, tropical rain showers, salt grotto and heated relaxation beds.

The Osprey Spa offers a wide range of different beauty treatments and massages to unwind and relax your body, mind and soul. View our treatments to find the right one for you.

To book a spa treatment, contact Osprey Spa team on spa@osprey.ie Tel: +353 45 883 910  Our team will assist you in finding the right treatment for you. Please note that all spa treatments must be booked in advance to avoid disappointment.

To make full use of your time in the spa, we request that you arrive at least 45 minutes in advance of your treatment. If you wish to use the thermal suite in advance of your treatment, you may wish to arrive even earlier. This will leave you plenty of time to get checked in, complete your consultation form and to get changed into bathrobe and slippers.

While we will do our best to accommodate a late arrival it may result in a shortened treatment time however the full price will be charged.

Yes, the Osprey Spa welcomes guests that are not staying in the hotel. Visit  Spa Offers for full details on latest packages and special offers.

Yes, swimwear and children’s goggles are available to purchase from our leisure club reception.

Towels are provided free of charge for our guests.

As a courtesy to other guests, we request to refrain from using your mobile phone or talking loudly in the Spa to allow full relaxation. 

Gyms

Yes, Osprey Leisure Club has a fully equipped gym with cardio and resistance machines and indoor swimming pool.

Monday - Friday 6:30am - 10pm

Saturday - Sunday 8:30am - 7:30pm

Bank Holidays 9am - 6pm

Yes, You must be 16 years or over to attend the Gym.

Yes, 1:1 personal training sessions are available in our gym. To enquire about booking a personal trainer.

We have classes running six days per week. Kick off your day with a 7am class or pop in for an evening session, last classes start at 8pm. 

Yes, we have a limited number of private memberships available which gives members full access to our gym facilities. View Membership options

Yes.

Towels are provided free of charge for our guests.

Yes.

Pool

Our 20 metre deck level swimming pool is ideal for swimming laps, relaxing with the family or for winding down after a long day at work.

Yes.

Yes, swimwear and children’s goggles are available to purchase.

Our Kid's Pool is open from 9am-7pm and 9am-6pm on Bank Holidays.

Children must be accompanied by an adult in the water at all times.

The Osprey pool uses Chlorine. 

Location

Latitude: 53.2129284 Longitude:  -6.6703469

 1 km.

126  & 726 Bus. Bus stop approximately 4 mins walk from the hotel.

Train to Sallins, taxi from Sallins.

35 minutes drive from Dublin City.

Yes there is a variety of shopping options on our doorstep, Kildare Village, Whitewater shopping Centre or Naas Town.

Naas itself is a vibrant town, home to numerous, café’s bars, restaurants. View Nearby for information on Horse Racing, Golf, Shopping, Sightseeing and more.

Yes, Naas is very safe and is popular location for both tourists and locals.

Airport Accessibility

Dublin Airport.

40km.

No, we do not provide a shuttle bus from Dublin Airport. However you can use www.dublincoach.ie

Catch the green Dublin Coach N7 service from the Coach Park near Terminal 1. Services run approximately every hour and journey time is 55 minutes. The Naas - Main Street Post Office stop in the town centre is 5/10 minutes stroll from the hotel.

 

From the Airport follow directions to the M50 via the M1., Follow M50 south to Junction 9. Take exit and follow signs for N7 towards Cork / Limerick. Continue on the N7 and take exit for Naas. Go into Naas town centre. Turn right to the end of town past the Courthouse and continue until you come to a set of traffic lights. Turn right and drive about 500 metres. On the left you will see a Pub (Swan Dowlings), turn left and the Osprey Hotel is directly in front of you.

You can use www.dublincoach.ie

Catch the green Dublin Coach N7 service from the Coach Park near Terminal 1. Services run approximately every hour and journey time is 55 minutes. The Naas - Main Street Post Office stop in the town centre is 5/10 minutes stroll from the hotel.