Stay Safe with Prem hOSPITALITY

Osprey Hotel

The OSprey Hotel Response to Covid -19

Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene at the Osprey Hotel, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.

As Covid-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced within the Osprey Hotel. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how here at the Osprey Hotel , we can offer a safe environment for guests.

Whilst cleaning and sanitising has always been at the forefront of our Standard Operating Procedures, we have decided to go one step further to ensure both our staff and guests safety, with the introduction of Steri-7 Xtra with Reactive Barrier Technology.  This enables us to safely disinfect and sanitise all guest rooms prior to arrival, including all public areas, restaurants, bar and back of house.  The unrivalled Reactive Barrier Technology is a specialised bio-technology which provides an optional sustained release system, meaning it is also effective between cleans.  With its non-tainting and odour-neutralising properties, it is safe to use on food surfaces and is completely harmless to people.  We also continue to work with Ecolab across the property using the very best cleaning and disinfecting chemicals, taking every measure possible to ensure we are doing our very best in the fight against Covid-19. 

Thank you for your continued co-operation during this challenging time and your support of the Osprey Hotel.

If you have any further questions, please get in touch direct on 045 901300.

What measures have been implemented to protect your staff and guests?

We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19. We have listed our Guest Journey through our hotel which will outline measures taken for each step, please see below.

While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:

  • Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials in our Hotel.
  • Daily STERI-7 Biomisting of all departing bedrooms and meeting rooms. Rooms are closed with secure cleaned & seal sticker attached to door to show they have been cleaned and inspected in accordance with our new procedures.
  • Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19
  • Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
    Additional tissues available in public areas
  • Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
  • Property linen serviced through a reputable external company complying with all government guidelines
  • We have identified all common touch points and have implemented a thorough sanitisation of these points
  • Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
  • Our internal communications platforms are ensuring efficient flow of protocols and updates
  • We have circulated health authority guidelines on personal hygiene and travel arrangements to all employees
  • We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
  • We are committed to providing the additional manpower required to implement best practice procedures
  • We are committed to playing our part in trying to prevent Covid-19 from escalating
  • We ask that our customers do the same and follow the health authority and government guidelines regarding personal hygiene and Covid-19
  • We’ll give you the elbow rather than a handshake
  • We’ve re-organised our restaurant and bar areas to give more space between people
  • All public areas are treated daily using the STERI-7 Biomist daily.
  •  
  • We have implemented screens on our reception desk
  • Contactless cards are preferred at payment points

Steri-7 Bio Misting System

Whilst cleaning and sanitising has always been at the forefront of our Standard Operating Procedures, we have decided to go one step further to ensure both our staff and guests safety, with the introduction of Steri-7 Xtra with Reactive Barrier Technology. This enables us to safely disinfect and sanitise all guest rooms prior to arrival, including all public areas, restaurants, bar and back of house. The unrivalled Reactive Barrier Technology is a specialised bio-technology which provides an optional sustained release system, meaning it is also effective between cleans. With its non-tainting and odour-neutralising properties, it is safe to use on food surfaces and is completely harmless to people. We also continue to work with Ecolab across the property using the very best cleaning and disinfecting chemicals, taking every measure possible to ensure we are doing our very best in the fight against Covid-19.

I have an upcoming reservation with you, what should I do?

If you have a reservation and you are not able to travel, please contact us to reschedule or cancel your booking now.

How can I cancel my booking?

If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail or telephone with your request and we will contact you as soon as possible.
We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.

What are you doing if a guest or staff member become unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs.

Vista Primary Care, Naas | T : 045 848711

We ask any guest who is feeling unwell to telephone Front Desk and inform them.

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. meals, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.

We have a full list of protocols to follow should a colleague or guest become ill.

Symptoms to look out for include:

  • A cough
  • Shortness of breath
  • Breathing difficulties
  • Fever (high temperature)

Consider the following advice on how to protect yourself from COVID-19 infection.

Wash hands properly and regularly:

Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty

If in contact with a sick person, especially those with respiratory symptoms.

Cover mouth when coughing and sneezing:
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs

Can I visit my friend who is staying in your property?

Non-residents are welcome to visit the Osprey Hotel from however  social distancing guidelines need to be adhered to at all times.

 

How are you ensuring social distancing?

We have introduced a ‘no-touch’ housekeeping service, where we are providing linen and toiletries at guest bedroom doors for stays of a duration of up to 4 days.

Guests staying 4+ days will have their rooms serviced. Guests can request a no service with linen and toiletries to be left at their door. We also have strict measures in place across all of our public areas including areas being appropriately spaced for social distancing.

We encourage all guests to follow this signage including elevator use.

Floor markings will be evident throughout the property and screens are installed where required.

Guest Journey through our hotel

Arrival

All public areas are treated with STERI7 Bio Mist overnight

https://www.steri-7.com/steri-7-biomist.html

In addition to touch point cleaning being introduced.

Clear floor & wall markings in the lobby to indicate correct measures for social distancing 

Check - IN

Screens at our reception desk

Check-in process remains as contactless as physically possible, credit card pin pads sanitised after use

Key cards are sanitised after every use 

Journey to your room

We have sanitising stations at all HOTEL entry points

Our team will be clearly seen keeping our ground floor cleaned and sanitised throughout the day,

Please observe our protocols when using lifts, we encourage guests on the first and 2nd floors to use the stairs where possible.

Entering your bedroom

Bedroom doors including handles are sanitised after each departure so will be fully sanitised upon arrival.
All our bedrooms are cleaned to the highest standards but as part of our continued effort in the fight against covid-19. All departing rooms will be sanitised with STERI 7 Biomist which is active for 7 days.


Including switches & controls including all lighting, electrical sockets, TV Remote Controls, Kettle, Hair Dryers, and temperature controllers etc.
Food service items including any crockery, cutlery, glasses, cups, saucers, coffee machines, tea & coffee stations, minibar.
Surfaces including vanity, tables, work desk, lockers, headboards, door handles including main door, drawers, curtain pull handles, minibar, wardrobe items including hangers, safes, irons & boards, trouser press, literature etc..
All bathrooms including surfaces, taps, shower controls, baths, shower walls, shower rails, toilet seat, toilet flush, towel rails
All in room amenities including bulk dispensers, individual toiletries, tissue boxes, feminine hygiene, soap trays, tea trays, coffee pods, coffee & tea sachets.


Our linen is serviced externally through a very reputable Linen company who are held to the highest standards of treating bed linens. Our duvets and pillows are cleaned at all times with fresh mattress/pillow protectors and are chemically cleaned on a regular rotation.

Upon every rooms departure STERI-7 Bio-misting method enables us to safely disinfect any room or area, killing any harmful pathogenic organisms on surfaces up to 99.9999%.

Bio-misting is part in STERI-7’s BREAK, TREAT, PREVENT ideal to achieve full Biosecurity, the bedroom is then sealed for piece of mind that no one has accessed this space since it has been professionally bio-misted with STERI-7

Availing of all we have to offer

Our facilities will be open in line with Government directives. We will continue to keep up to date with all information on scheduled opening times and will react to this information to keep both our employees and Guests safe.

Restaurant & Bar

We will continue to work with HSE and Environmental Health Guidelines for food service in our Dining areas.
We operate restaurant service for breakfast whilst adhering to strict social distancing measures in place throughout our ground floor areas.
In line with the most recent government directive our main bar and restaurant can reopen on the 29th June and alcohol can be served once a substantial meal is purchased (minimum of €9), a maximum time period of 1 hour and 45 minutes

 

Dining reservations are essential for all service periods including breakfast lunch and dinner. 


https://www.ospreyhotel.ie/dine/restaurant-reservation

 

Exercise

Our Gym is open with strict social distancing and hygiene policies, both residents and members will need to book their time slot prior to arrival, please book  your 55 minute slot here.

https://www.ospreyleisureclub.ie/book-a-class

 

Swimming Pool

Our swimming pool is open with social distancing guidelines in place. Space will be limited so it will be necessary to reserve time slots through our reception team at the time of booking, as time slots will be allocated on a first come first serve basis.

In line with government guidelines we request all residents to shower and change in their bedrooms pre and post swim, as changing facilities will be limited and showers unavailable.

A slot of 30 minutes will apply in order to facilitate  both our guests and members.

Treat yourself

Our spa is open, please contact the hotel for information on our packages.

We look forward to welcoming all our guests, click here to treat yourself

https://www.ospreyspa.ie/contact

Meeting Room Facilities

We can offer meeting room facilities depending on the number of attendees, we will only offer meeting room space where social distancing measures can be properly adhered to.
All meeting room furniture will be properly sanitised after every use along with all counters & equipment. Our STERI-7 Bio-misting method enables us to safely disinfect any room or area, killing any harmful pathogenic organisms on surfaces up to 99.9999%.

Bio-misting is part in STERI-7’s BREAK, TREAT, PREVENT system which is ideal to achieve full Biosecurity.

Staff will service meeting rooms when required.
Breaks including teas and coffee can be served in the room
Working lunches are available to be served to the room
We can also offer restaurant dining, this must be pre-booked to ensure social distancing policies can be adhered to.

Time to say goodbye

We offer express check out service for a contactless check out, guests can also avail of an e-check out and all correspondence will be conducted over email on condition your booking is pre-paid online or at check in.

Plan your next trip

Please take the time to let us know of your experience, we will of course keep you updated of any special offers available, simply opt in when signing your registration card and you will be kept up to date.