When can I check-in? What time is check out?
Your room is available for check-in from 3pm, check-out time is before 12 noon; If you are arriving early or would like a later checkout time please contact us (additional charges may apply)
Can I use the Osprey Spa and life: health + leisure club?
Guests can avail of complimentary access to both life: health + leisure club and the wet areas of the Spa (treatments additional)
Do you accept group bookings?
If you are reserving 5 or more rooms for your party please contact us
Does the hotel accommodate people with disabilities?
We have a number of adapted rooms and all public areas including reception, bar, restaurant, meeting rooms and gym are wheelchair accessible.
Does the hotel accept pets?
Only guide dogs are permitted in the hotel
What is the cancellation policy?
The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.
What deposit is taken?
If a booking is made using a debit card, 50% of the total price may be charged any time by the hotel.
If a booking is made using a credit card no payment is charged but a pre-authorisation may be taken 48 hours prior to arrival.
If you have a query about group deposits please contact us.
How will my details be used?
Do you have smoking rooms?
The Osprey Hotel + Spa is a strictly non-smoking building.
Does the hotel have internet access?
All bedrooms are equipped with high-speed internet access and Wi-Fi is available in all public areas.
Do your bathrooms have bath or shower?
All bathrooms are en suite with fantastic power showers, most rooms and all suites have free-standing baths