Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 12 noon; If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

Can I use the Osprey Spa and life: health + leisure club?

Guests can avail of complimentary access to both life: and the wet areas of the Spa (treatments additional)

How much is entry to time: bar + venue?

Guests can enjoy complimentary entry to time: Friday - Sunday*. Entrance is strictly subject to club rules. (* On special event nights charges may apply)

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us

Does the hotel accommodate people with disabilities?

We have a number of adapted rooms and all public areas including reception, bar, restaurant, meeting rooms and gym are wheelchair accessible.

Does the hotel accept pets?

Only guide dogs are permitted in the hotel

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

The Osprey Hotel + Spa is a strictly non-smoking building.

Does the hotel have internet access?

All bedrooms are equipped with high-speed internet access and Wi-Fi is available in all public areas.

Do your bathrooms have bath or shower?

All bathrooms are en suite with fantastic power showers, most rooms and all suites have free-standing baths